BECOMING A CUSTOMER

• You must be 18 years of age or have the explicit consent from the bill payer to place an order at shop.cannonhallfarm.co.uk.
• By placing an order, you are confirming that you agree to our terms and conditions.
• We reserve the right to cancel or decline any order at our discretion.

PLACING AN ORDER

• You are responsible for all details submitted on our website. We are not responsible for any errors or omissions in your contact information or address where it has been provided by you.
• Any amendments to your order or contact details must be communicated to us as soon as possible via phone call or email, at least 48 hours before the scheduled delivery/collection of your order. Any amendment requests after this time, are not guaranteed to be altered, but our team will endeavour to help.
• Full payment for your order will be taken at checkout. We use Stripe – a secure payment gateway – to take payment for your order.
• You will choose an available delivery or click and collect date before payment of your order. Your order will be packed/dispatched one day before your scheduled delivery/collection date.

OUR PRODUCTS

• Products may vary from the images shown.
• All recipes, storage and cooking instructions or recommendations listed on our website and printed media are only a guide. We will not accept liability for loss, damage, or injury, due to any incorrect information or omissions on our website.
• We reserve the right to remove, or alter any of the products and their prices
• You are responsible for the safe storage, preparation, and cooking of the products you have purchased. We are not liable for loss, damage, or injury due to the incorrect storage, preparation or cooking of the goods.
• If you feel there is a fault with any of your items, please contact us promptly.
• All weights are approximate, and published prices are the unit price. We endeavour to meet weight expectations. We will not accept liability for underweight or overweight products. However, if you are unsatisfied with the weight of a product, please contact us. Any refunds or replacement items will only be given at the discretion of Cannon Hall Farm.
• We will always fulfil your order with products which have adequate shelf life once you receive them.

DELIVERY

• We deliver to Mainland UK only. Some postcode exclusions apply.
• Delivery charges subject to change.
• Certain delivery dates may also incur an extra fee, for example during the busy festive season. This will be indicated at checkout.
• Some products may be unavailable for delivery. We will state this on the product listing. If you add any ‘click and collect only’ items in your basket, you will not be able to checkout for delivery. Removing these items will allow you to complete your delivery order. Alternatively, you can change to a click and collect order.
• Occasionally, some items may be unavailable at the time of dispatch. Where possible, we will contact you to discuss an alternative. Where we are unable to contact you, we will provide a refund for the item(s) we cannot supply.
• We deliver our orders through one of our courier partners, or on occasion, using one of our own drivers.
• Where a delivery partner is used, you will receive full tracking information via the email address provided at checkout.
• We require you to provide a safe place location at the time you place your order. This will be given to our courier in the event that you are not available at the address provided when a delivery attempt is made. By confirming your order, you accept that you are happy for the courier to leave your order at the safe place selected.
• Once a parcel has been successfully delivered to the address or nominated safe place provided by you, we accept no liability for any loss, damage, or deterioration of your items thereafter.
• On receipt of your order, please check all the items for damage and notify us as soon as possible of any faults. Any refunds/replacements will be offered at the sole discretion of Cannon Hall Farm.
• Our temperature-controlled (lab-tested) packaging will keep your items at a safe temperature for 48 hours from dispatch. We strongly recommend storing your items appropriately as soon as you receive them.
• On rare occasions, we may not be able to deliver on the day you have selected, due to events outside our control, including but not limited to; driver illness, severe weather conditions, vehicle breakdowns, transport disruptions, government restrictions. If your parcel has not yet been dispatched, we will contact you to choose an alternative delivery date. If your parcel has been delayed with our courier partner, delivery will be attempted the next day.
• Our courier partners often have the option to rearrange your delivery date. We DO NOT recommend using this service, due to the perishable nature of the goods. No refund/replacement will be given for unsatisfactory goods or late delivery where you have re-arranged delivery directly with the courier.
• If you have any problems relating to the delivery of your order, please contact us as soon as possible.

CLICK & COLLECT

• We offer click and collect from our Farm Shop in Barnsley. The address is Cannon Hall Farm Shop, Bark House Lane, Cawthorne, S75 4AT.
• You can collect your order at any time during the Farm Shop opening hours, on the date you have selected. Please refer to our current opening hours at www.cannonhallfarm.co.uk
• By placing your order and choosing a collection date, you are confirming that you will be available to collect your order on the date requested. We are not liable for uncollected items.
• If you are unable to collect your order on the date requested, please notify us as early as possible. We cannot guarantee your date can be changed if you request this change less than 48 hours before your scheduled collection.
• If your order contains items from multiple departments (i.e. deli and butchery.), please note that you will need to collect your items separately. Meat will need to be collected from the butchery counter, and pies cakes & bakes from the deli collection point.

RETURNS AND REFUNDS POLICY

• We do not accept returns for any of our perishable items.
• Where an item is not deemed perishable, you may return it within 14 days of delivery/collection, and a refund will be processed for the returned item, back to the original payment method, provided the item is in resaleable condition, unless the return is due to the item being faulty. Please contact us before returning any goods to us.
• All refunds are down to the sole discretion of Cannon Hall Farm.
• Refunds will be processed back to the original payment method.

BESPOKE REQUESTS

• If you can’t find the product you’re looking for on our website, we are happy to check with our team of expert butchers to see if we can supply it as a bespoke order.
• Due to the additional time required to prepare them, all bespoke orders have an additional charge of £15. For bespoke orders, please email onlineshop@cannonhallfarm.co.uk with a detailed explanation of the product(s) you are looking for.
• It may take several days to quote for and confirm a bespoke order, so please leave at least an extra week if you want your parcel to arrive for specific time or event.

ALLERGEN STATEMENT

• Cannon Hall Farm prepares and handles a large range of foods and drinks on site. As a result, it’s not possible to guarantee food and drinks from any of our outlets are free from allergens due to the significant cross-contamination risks from products, people and the environment. Therefore, we cannot guarantee that any of the products we supply will be free of allergens.
• All the products on our website list their ingredients and highlight any allergens in bold. It is your responsibility to thoroughly check through these ingredients before purchasing.
• Always check the ingredients and allergens on the packaging or any printed information supplied in your order.

DISCOUNTS AND PROMOTIONS

• We will on occasion run promotions and offer discounts to our customers.
• Only one promotion/discount can be used at one time and may be subject to exclusions.
• Promotions and discounts cannot be applied retrospectively. You must enter your promotional code at checkout.
• We may occasionally send relevant discounts via email, where you have opted in to our marketing communications. (see our privacy policy) These discounts are intended for the recipient – please do not share with anyone else.
• We reserve the right to alter or end a promotion or discount at any time.
• Each promotion is subject to its own terms and conditions.
• Free delivery – Your order total must equal the qualifying amount after any discounts have been applied.